Return Policy (7 Days)
Kanha ASA gives you 7 days from the date of delivery to request a return. Please write to us at info@kanhaasa.com (or WhatsApp 9131805622) within 7 days of receiving your parcel, with your order number, delivery address, the reason for return and clear photos/video of the product. No return request is accepted after 7 days.
Special conditions for Rudraksha (please read)
- The same Rudraksha that was sent must come back. The bead/mala returned must be exactly the same item we dispatched, in the same condition, with its original packing, certificate and tags.
- A used Rudraksha will not be taken back under any condition. Once a Rudraksha has been worn, energised, soaked, oiled, worshipped or used in any way, it cannot be returned or exchanged.
- Video proof is required. Please make a continuous, uninterrupted video while opening the parcel when you receive it. We also make a video of every order while packing and dispatching it. Return or damage claims are accepted only with the unboxing video.
When a return or replacement is accepted
- The product delivered is different from the item described on the website, or a wrong product was delivered.
- The product is broken or cracked on arrival. Please report this within 24 hours of delivery with the unboxing video and photos.
- You are not satisfied with the quality or authenticity of the product, and you report it within 7 days of delivery, and the product is unused and returned as per the conditions above.
How the return works
- Email or WhatsApp us your request with the details above.
- After we acknowledge and approve your request, send the package back as per the instructions from our customer care team.
- Return shipping charges are paid by the customer. Please use a reliable courier with a tracking number. We are not responsible for packages lost or damaged during return, and these cannot be refunded.
- Your refund or exchange is processed after we receive the complete package and check that it is the same, unused product.
Cancellations
An order cannot be cancelled once it has been placed. Orders placed under Same Day Delivery or special-occasion offers are also not cancellable. If you feel the product is not as shown on the site, contact customer service within 24 hours of delivery and our team will investigate and decide on the result.
Disclaimer: Rudraksha wearing is a matter of faith and belief. Information provided is based on scriptures, published books and individual experiences. Kanha ASA guarantees the quality of the beads, not the effects. Wearer’s discretion is advised.