Your purchase is eligible for return or replacement only if it meets the following criteria:
If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered. If the product you receive is broken/cracked on arrival.
If your purchase meets our return criteria as stated above, please email us within 24 hours of delivery with the following information:
– Order number
– Delivery address
– Picture of the damaged product
– Specify the reason for the return/replacement, and in case of a defective or incorrect product, please send us an image of the item.
Disclaimer: Rudraksha wearing is a matter of faith and belief. All information provided is based on the scriptures, published books, and individual experiences. Kanha ASA guarantees the quality of the beads and not the effects. Wearer’s discretion is advised. Kanha ASA is a customer-centric organization. We take pride in providing high-quality, genuine Rudraksha beads. We take into account every detail to ensure that our products are of premium quality so as to maintain our customer satisfaction. If in the event you are not satisfied for any reason with the product, you can inform us regarding the return of the product within 7 days from the date of receipt to initiate a full refund. You can initiate the return by reporting the issue to us on info@kanhaasa.com. In case you are not satisfied with the quality/authenticity of the products purchased or if the product is damaged during shipping, we will give a refund or exchange if the following criteria are met:-
Before Return Or Exchange Let Us Know In Detail With The Reason Of Return Or Exchange.Once Your Return And Refund Request Has Been Acknowledged By Us, You Can Initiate A Return Of Your Package As Per Instructions Given To You By Our Customer Care Team.
Refund Will Be Initiated Upon Receipt Of the Complete Package.
Please send us an email at info@kanhaasa.com before initiating the return. We recommend you send the product via a reliable courier service with a tracking number. Return shipping charges will be paid by the customer. We are not responsible for lost or damaged packages. Lost and damaged packages will not be refunded.
Cancellations
The order can’t be canceled once it’s been placed. If you need to cancel an order, please contact the store using the details on the contact page. Cancellations will be made at our discretion. If you wish to cancel it, you may contact our customer service center. If you do, we will handle the cancellation on a case-by-case basis.
If you place an order under Same Day Delivery, it cannot be cancelled. Within 24 hours of receiving the product, it is important that you contact our customer service if you feel that your product was not as shown on the site or as per your expectations. Your complaint will be investigated by our Customer Service Team and a decision based on the results will be made. Please do not cancel perishable items such as food, flowers, etc., as Accurate Astrologers don’t accept this kind of cancellation request. However, if the customer establishes that the quality of the product delivered isn’t satisfactory, a refund/replacement can be made.
Anima Gautam marketing team is not responsible for cancellations of products acquired on special occasions like Pongal, Diwali, Valentine’s Day, etc. As these are limited-time offers, no cancellations will be permitted.
